Agent & Supervisor Assist

The answer, before the agent finishes searching.

Supports agents across the call lifecycle with real-time cited answers from your knowledge base, smart summaries, and coaching feedback, for faster resolution on the first call.

Answers grounded in your knowledge base, with citationsFires on end-of-turn, when the customer stops speakingPII-redacted after-call summaries
CitedEvery answer grounded in a source document
End-of-turnFires the moment the customer stops speaking
Your keyRuns on your own AI provider account

What it does

Real-time AI assistant for agents.

Knowledge chat

Contextual, call-aware answers from your knowledge base during and after calls, with source citations on every response.

After-call summary

An instant AI summary with follow-up actions and performance feedback, generated at call end after PII redaction.

Live captions

Real-time captions of customer speech, with custom vocabulary support.

Knowledge hub

Admin-controlled, centralized sources, upload PDFs, docs, and articles; retrieval is grounded and cited, and refuses when no source matches.

How it runs

Three steps to live.

1

Ingest

Upload the knowledge base. It's chunked, embedded, and indexed.

2

Listen

The live transcript grounds retrieval to the current conversation.

3

Assist

Cited answers appear in the agent panel, and refuse when no source matches.

More from the call suite

Verified TranscriptsCall EvaluationCall InsightsNoise CancellationAccent ConversionVoice TranslationSpeech AnalyticsVoice Security

See Agent Assist on a real call.

A live demo on a real phone line, in Arabic and English.

Book a demo