Agent & Supervisor Assist

When the caller isn't who they sound like.

Real-time protection against synthetic callers, social engineering, and agent identity fraud, inside the platform your agents already use, advisory by design.

Deepfake alerts on inbound caller audioFraud signals from the live transcriptAdvisory, the agent stays in control
40%+AI-cloned caller voices missed by human agentsUC Berkeley / Nature Sci. Reports, 2025
22×Growth in voice deepfakes as a share of fraudSignicat, 2024
$40BProjected gen-AI fraud losses by 2027Deloitte, 2024

What it does

Real-time fraud and deepfake detection.

Deepfake detection

Analyzes inbound caller audio in real time and alerts the agent when a synthetic or cloned voice is detected, before any high-risk action.

Fraud detection

Monitors the live transcript for behavioral and linguistic signals of social engineering, alerting in real time.

Agent voice verification

Continuously verifies the agent matches their enrolled voice profile, catching unauthorized substitution.

How it runs

Three steps to live.

1

Attach

Enabled by configuration. No telephony integration; works across any environment.

2

Monitor

Audio anti-spoof, transcript fraud signals, and agent voiceprint run in parallel.

3

Alert

A per-call risk score and real-time agent alerts, surfaced in the admin portal.

See Voice Security on a real call.

A live demo on a real phone line, in Arabic and English.