From conversation to write-ready data.
Turns a finished call into structured, writable facts: which order fields the customer changed, as original → updated pairs, and which captured answers are genuine information, with greetings and garbled confirmations filtered out by meaning.
What it does
What changed on the call, as clean original → updated pairs.
Source hierarchy
A structured reschedule action beats captured speech; a confirmed address entity beats raw customer fragments; a national-address code beats everything. The cleanest available source always wins.
Meaning-based filtering
Captured answers are judged by what the customer meant, using the repaired transcript, a garbled confirmation is recognized as a yes and never surfaces as an information answer.
Stateless by design
Insights are computed per request from the stored call artifacts, nothing to backfill, nothing to migrate. Better policy means better answers on every call, past or future.
How it runs
Three steps to live.
Send
Post the call's stored artifacts, transcript, captures, actions, entities, in a batch.
Derive
The capability applies the source hierarchy and meaning filters deterministically.
Write
Render the diff for review, or feed it straight to the order write-back.
See Call Insights on a real call.
A live demo on a real phone line, in Arabic and English.