Every call scored. Not a two-percent sample.
Automatic post-call scoring, compliance monitoring, and performance insights across every conversation, with per-dimension rationale QA can drill into and override.
What it does
Call scoring, compliance, and insights.
Call scoring
Every call scored against your own rubric with per-dimension rationale. QA can drill in and override.
Compliance monitoring
Rules applied to every call, with each flag linked to the exact transcript moment where it occurred.
Performance monitoring
Trends by agent, team, and period, coaching grounded in patterns, not spot checks.
Voice fingerprint
Per-call acoustic metrics, pitch, energy, speaking rate, and emotion, extracted after the call for tone and empathy analysis.
Auto-disposition
Every call categorized automatically for reporting.
How it runs
Three steps to live.
Configure
Set scoring criteria, compliance rules, and scorecard questions.
Go live
Every call analyzed post-call from day one, no CCaaS integration.
Review & act
Scores, summaries, flags, and trends appear in the admin portal.
See Speech Analytics on a real call.
A live demo on a real phone line, in Arabic and English.