Agent & Supervisor Assist

QA that reads every call, so nobody has to listen.

Each finished call is graded against the expected flow of its scenario, greeting, no invented values, re-asking on garbled speech, read-backs, scheduling, and returns a verdict, a 0–100 score, and a per-check breakdown.

Scenario-aware check sets, or bring your own checks per callHallucinated values are disqualifying, not just penalizedVerdict, score, and per-check notes on every graded call

100%Of finished calls graded, not a sampled QA audit

0–100Comparable quality score across agents and campaigns

Zero listeningSupervisors read verdicts, not recordings

What it does

Every call QA-graded against its scenario, automatically.

Scenario check sets

Each scenario carries its own expected flow, collect the full address, reject a partial national-address code, agree a delivery time. Checks are graded against the transcript plus the call's captured data and actions.

Strict on the agent, fair on the customer

Garbled customer speech is never penalized, but an agent confidently acting on unintelligible input instead of re-asking is. Inventing or misquoting a value fails the call outright.

Bring your own checks

Pass a custom check list per call instead of the built-in scenario sets. The grading engine stays the same; the policy is yours.

How it runs

Three steps to live.

Finish

A call ends, transcript, captured items, and actions are already stored.

Grade

One API call evaluates the transcript against the scenario's checks.

Act

Dashboards show verdicts and failing checks. QA effort goes only where grading flags it.

See Call Evaluation on a real call.

A live demo on a real phone line, in Arabic and English.

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