Speech Assist

A transcript your reports can stand on.

Every stored call is re-transcribed by two independent recognition engines, cross-validated against the live transcript and the agent's read-backs, and graded line by line, so a report never presents a guess as fact.

Two independent engines on every call, agreement becomes confidenceConversation evidence resolves what phone audio garblesLow-confidence lines are flagged, never silently guessed

3 sourcesLive STT plus two batch engines adjudicated per customer line

Per-lineHigh, medium, or low confidence on every utterance

~2 minVerified transcript ready after call end, fully automatic

What it does

Reporting-grade transcripts with per-line confidence.

Dual-engine re-transcription

The stored customer track is re-heard in full context by two independent batch recognizers, a fundamentally better signal than word-by-word streaming recognition over a phone line, especially for Gulf-dialect telephony.

Evidence-aware fusion

An arbiter aligns both engines against the live transcript and treats the agent's read-backs and captured values as ground truth. A national-address code the agent confirmed on the call resolves correctly even when every engine heard it differently.

Honest confidence

Each line is graded deterministically: engines agree, high; corroborated by conversation evidence, medium; sources disagree, flagged low, with every variant preserved for audit.

How it runs

Three steps to live.

Record

Call audio is captured per speaker as part of the normal call flow. No integration changes.

Verify

After the call ends, the pipeline re-transcribes, fuses, and grades automatically.

Report

Consume the verified transcript via API or dashboards, filter by confidence, audit any line's sources.

See Verified Transcripts on a real call.

A live demo on a real phone line, in Arabic and English.

Book a demo